Why can I only burn my candle four hours at a time?
Carbon will collect on the wick, and your wick will begin to "mushroom" if you burn your candle for more than four hours at a time. This can cause the wick to become unstable, the flame to get too large, your candle to smoke, and soot to be released into the air and around your candle vessel. Burning your candle for more than four hours can also cause the vessel to overheat and crack.
Why do some of my candles appear white in color and others have a slight tint to them?
Some of the oils used to scent the candles are dark in color; therefore, the soy wax will sometimes have hues of brown, yellow, orange, etc. For example, our Honeysuckle & Jasmine candle has a yellow hue because the oil used to scent the candle has a yellow tone. Whereas our Cream Coffee and Sweet Potato Pie candles have a light brown hue. Note that the cotton wick of the candle may also absorb the oil which will cause the wick to appear light brown or yellow in color.
How long do Sophie Rose Candle Co. Reed Diffusers last?
Our reed diffusers last about 3-4 months. To ensure longevity of your Sophie Rose Candle Co. reed diffusers, we recommend flipping the reeds once a week or when the fragrance becomes faint. Please keep reed diffusers away from direct sunlight or other heat sources that may prematurely dry the reed sticks.
Why are the Fine Fragrance Oil Reed Diffusers and Room Sprays only available in the amber apothecary bottle?
Amber glass is used to protect the oil from harmful UV light/rays that can deteriorate or weaken the oil.
Can the oil for the Fine Fragrance Oil Reed Diffusers be used with any other device?
Since we specifically formulate our diffuser oils to be used with our natural rattan reed sticks and have not tested the oils with any other device, we are unable to safely recommend the use of our diffuser oils with oil burners/warmers, aromatherapy diffusers or humidifiers.
Can I send my order as a gift?
Of course! Our products make the BEST gifts. Gift orders can include a gift note and are not shipped with an invoice. To include a gift note, just leave one during checkout. Please note all shipments include Sophie Rose Candle Co.'s return address and branding on the exterior packaging.
How long does it take for my order to ship?
Please allow 3-5 days for your order to be processed and shipped.